Privacy Policy

Terms of use and information about our website and services.


Jaime, Age 4,
High Rise at Pleasant Park

Gustav is committed to protecting your privacy. We have prepared this privacy policy to describe to you our practices regarding the personal information we collect from users of our website, the Gustav mobile application, the scheduling, management and performance of services, as well as our practices that enable us to coordinate communications between residents and building management, including amenity space reservations and submission of maintenance requests.

Information Collection

We collect information from and about users of our Website and App, including information: 

§  By which you may be personally identified, such as name, postal address, e-mail address, telephone number, credit card number; 

§  That is about you but individually does not identify you; 

§  About your internet connection, the equipment you use to access our Website/App and usage details; 

§  That we obtain from other sources, including service providers, Property Managers and other third party vendors.

§  Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website or requesting information or future services, including your full name, phone number, e-mail and password when you create an account. 

§  Your responses to surveys that we might ask you to complete for research purposes.

§  Your search queries on the Website

§  Other information voluntarily provided by you, including alarm codes and house keys to access your residence for the purpose of providing you a requested service. Some services may require us to photograph images of your residence or belongings. Such images will be limited to the object or areas required to be photographed in order to carry out the requested service(s) and will be used solely for the purpose of performing such service(s). 

§  Information provided by Property Managers obtained by carrying out services requested by you and any related correspondence, including messages with you and responses to maintenance requests. 

We collect this information: 

§  Directly from you when you provide it to us, including information you provide us in order for us to collect all information necessary to complete the requested transaction; 

§  Automatically as you navigate through the Website/App.  Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies; 

§  From our Gustav employees and Property Managers in the course of carrying out the services requested by the Gustav Users; 

§  From third parties, for example, our service partners and other vendors with whom we contract in order to provide the services requested by Gustav Users.

For Property Managers

When you set up an account with us as a property manager or employee of a property manager, we collect and store personally identifiable information about you, such as your name, address, email address, telephone number, information concerning the operation of such properties.  We may collect transaction and experience information, rent information and other information necessary to any transactions with us, as well as information about our communications with you.  We collect this information to provide the products and services that you request or that are requested by your residents from our website and/or App and to let you know of additional products and services that you or your residents may be interested in.   

If you connect with us via social media, such as via Facebook, Instagram or Twitter, we may collect additional information about you and your connections if you authorize us to do so by providing the necessary consents. 

Third-Party Use of Cookies and Other Tracking Technologies 

When you access our Website or use our App or its content, certain third parties may use automatic technologies to collect information about you or your device.  These third parties may include: 

§  Advertisers, ad networks, and ad-servers; 

§  Content providers and application providers; 

§  Analytics companies; 

§  Your mobile device manufacturer;

§  Your mobile device provider. 

These third parties may use cookies to collect information about you when you use our Website or App.  The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services.  They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.  We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Aggregate/Anonymous data

We may aggregate, de-identify and/or anonymize any information collected through the Website or Mobile App so that such information is no longer linked to your personally identifiable information (such as your name, address, phone number or email address).  We may use and share aggregated and anonymized information for any purpose, including without limitation, for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners and others.

Changes to Our Privacy Policy 

We may update our privacy policy from time to time.  If we make material changes to how we treat our users’ personal information, we will post the new privacy policy on this page with a notice that the policy has been updated on the Website home page and will notify you by email to the primary email address specified in your account.  The date the privacy policy was last revised is identified at the top of the page.  You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.