We collect information from and about users of our Website and App, including information:
§ By which you may be personally identified, such as name, postal address, e-mail address, telephone number, credit card number;
§ That is about you but individually does not identify you;
§ About your internet connection, the equipment you use to access our Website/App and usage details;
§ That we obtain from other sources, including service providers, Property Managers and other third party vendors.
§ Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website or requesting information or future services, including your full name, phone number, e-mail and password when you create an account.
§ Your responses to surveys that we might ask you to complete for research purposes.
§ Your search queries on the Website
§ Other information voluntarily provided by you, including alarm codes and house keys to access your residence for the purpose of providing you a requested service. Some services may require us to photograph images of your residence or belongings. Such images will be limited to the object or areas required to be photographed in order to carry out the requested service(s) and will be used solely for the purpose of performing such service(s).
§ Information provided by Property Managers obtained by carrying out services requested by you and any related correspondence, including messages with you and responses to maintenance requests.
We collect this information:
§ Directly from you when you provide it to us, including information you provide us in order for us to collect all information necessary to complete the requested transaction;
§ Automatically as you navigate through the Website/App. Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies;
§ From our Gustav employees and Property Managers in the course of carrying out the services requested by the Gustav Users;
§ From third parties, for example, our service partners and other vendors with whom we contract in order to provide the services requested by Gustav Users.
For Property Managers
When you set up an account with us as a property manager or employee of a property manager, we collect and store personally identifiable information about you, such as your name, address, email address, telephone number, information concerning the operation of such properties. We may collect transaction and experience information, rent information and other information necessary to any transactions with us, as well as information about our communications with you. We collect this information to provide the products and services that you request or that are requested by your residents from our website and/or App and to let you know of additional products and services that you or your residents may be interested in.
If you connect with us via social media, such as via Facebook, Instagram or Twitter, we may collect additional information about you and your connections if you authorize us to do so by providing the necessary consents.
When you access our Website or use our App or its content, certain third parties may use automatic technologies to collect information about you or your device. These third parties may include:
§ Advertisers, ad networks, and ad-servers;
§ Content providers and application providers;
§ Analytics companies;
§ Your mobile device manufacturer;
§ Your mobile device provider.
We may aggregate, de-identify and/or anonymize any information collected through the Website or Mobile App so that such information is no longer linked to your personally identifiable information (such as your name, address, phone number or email address). We may use and share aggregated and anonymized information for any purpose, including without limitation, for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners and others.